Before anything else, the good news: you do not need to sign in to use livediagram. The canvas always works without an account, so a sign-in problem never blocks you from building or sharing a diagram. You can continue as a guest and sort the account out later. With that safety net in mind, here is how to get sign-in working.
First, keep working
If sign-in is failing and you just want to get on with it, choose Continue as guest or head straight to a new diagram. Everything works: persistence, sharing, and real-time collaboration. When you do sign up later, the diagrams you built as a guest migrate into your new account automatically, so nothing is lost. See working as a guest.
Sign-in checklist
- Check the email code. Sign-in uses a 6-digit code sent to your email. Look in spam, and request a fresh code if the first one is slow or expired.
- Use the same email you originally signed up with. A different address creates or expects a different account.
- Reload and retry. A stalled sign-in form usually clears with a refresh.
- Disable interfering extensions. Privacy or script-blocking extensions can break the sign-in flow. Try an incognito window with extensions off.
- Check the Google option. If you used Google sign-in before, use the same button rather than the email code, and make sure pop-ups are not blocked.
If sign-in is not available at all
On some deployments, sign-in is simply not turned on. This is a fully supported mode, not an error.
- If you see a notice that sign-in is not enabled, the instance is running in guest-only mode. There is no account to sign into; just continue as a guest.
- This is common on self-hosted instances. See configuration and optional auth.
If you are on the hosted site, expected sign-in to work, and it still will not complete after the checklist above, contact us with the email address you are using and the error you see. Keep working as a guest in the meantime, your diagrams are safe.
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